El-Waha Siwa Dates Canada ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. Information we collect
We collect information you provide directly, such as your name, email address, phone number, shipping address, and payment details when you place an order, create an account, subscribe to our newsletter, or contact us.
We also automatically collect technical data such as IP address, browser type, device information, and pages visited via cookies and similar technologies.
2. How we use your information
We use your information to process and ship orders, manage your account, send order updates, respond to inquiries, prevent fraud, improve our website, and — only with your consent — send marketing communications.
3. Sharing your information
We never sell your personal information. We share it only with trusted service providers who help us operate our business — including payment processors, shipping carriers, email platforms, and analytics providers — and only to the extent necessary.
We may also disclose information when required by Canadian law.
4. Cookies
Our website uses cookies to remember your preferences, keep your cart, and measure traffic. You can disable cookies in your browser settings, but some features of the site may stop working.
5. Data security
We use industry-standard safeguards including SSL encryption, restricted access, and secure payment processors. No method of transmission over the internet is 100% secure, but we work continuously to protect your data.
6. Your rights
You have the right to access, correct, or delete the personal information we hold about you, and to withdraw consent for marketing at any time. To exercise these rights, email us at privacy@elwahadates.com.
7. Children
Our website is not directed to children under 13, and we do not knowingly collect information from them.
8. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated effective date.
9. Contact us
For any privacy-related questions, contact our team at privacy@elwahadates.comor via our Contact page.