These Terms & Conditions ("Terms") govern your access to and use of the El-Waha Siwa Dates Canada website and the purchase of products from us. By using this website or placing an order, you agree to be bound by these Terms.
1. About us
El-Waha Siwa Dates Canada imports and distributes premium Egyptian Siwa dates to customers across Canada. All references to "we", "us", and "our" refer to El-Waha Siwa Dates Canada.
2. Orders and acceptance
When you place an order, you make an offer to purchase the selected products. We reserve the right to accept or decline any order at our discretion, including for reasons of stock availability, pricing errors, or suspected fraud.
3. Pricing and payment
All prices are listed in Canadian dollars (CAD) and exclude applicable taxes (GST/HST/PST/QST), which are added at checkout based on your shipping address. Payment is taken at the time of order. We accept major credit cards and selected digital wallets.
4. Shipping and delivery
We ship across Canada via trusted carriers. Estimated delivery times are provided at checkout and are not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier.
5. Returns and refunds
Because our products are food items, we cannot accept returns once a package has been opened. If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and we will arrange a replacement or full refund.
6. Product information
We make every effort to display our products accurately, including images, weights, and descriptions. Slight variations in color, size, and texture are natural and do not constitute a defect. Allergen information is shown on each product page; please review carefully.
7. Intellectual property
All content on this website — including the El-Waha name, logo, photographs, text, and graphics — is owned by or licensed to El-Waha Siwa Dates Canada and protected by Canadian and international copyright laws. You may not reproduce, distribute, or use any content without our prior written permission.
8. Limitation of liability
To the maximum extent permitted by law, El-Waha Siwa Dates Canada is not liable for any indirect, incidental, or consequential damages arising from your use of the website or our products. Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.
9. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Ontario.
10. Changes to these Terms
We may update these Terms at any time. The latest version will always be posted on this page with the updated effective date. Your continued use of the website constitutes acceptance of the updated Terms.
11. Contact
For questions about these Terms, please reach our team via the Contact page or email support@elwahadates.com.